Refund policy

90-Day Money-Back Guarantee

We want you to love your MiniBiker. If you're not completely happy with your purchase, you can request a full refund within 90 days of receiving your order. No questions asked.

How to request a refund
Email us at minibiker1@use.startmail.com with your order number. You'll get a reply within 1–2 business days with the next steps.

Do I need to send the item back?
In most cases, no. We'll process your refund without asking you to return the product. If we do need the item back, we'll let you know in our reply and give you the return address. In that case, return shipping costs are paid by the customer.

Damaged or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 90 days with your order number and a photo of the item. We'll send you a free replacement or a full refund, whichever you prefer. You will never pay to return a damaged or wrong item.

Refund timing
Once your refund is approved, it's issued to your original payment method right away. Depending on your bank or card issuer, it can take 5–10 business days to show up in your account.

Order cancellations
You can cancel your order free of charge before it ships. Just email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but it's still covered by our 90-day guarantee.

Questions?
Contact us anytime at minibiker1@use.startmail.com.